| Conflict Resolution Professionals! Did you know there are over seven million privately owned companies in North America? Connect with the universe of family owned companies who need your services as a professional who speaks their language! Add your profile to our directory of professionals right now. |
|
Five Smooth Tactics To Neutralize Conflicts & Enhance Communication
By Joseph Plazo
Using active listening through a spat is the first move you can take to mitigate the situation and crack whatever problems have surfaced. Realize, nonetheless, that when people feel strongly about an issue, their emotions will impact their ability to correspond and listen. It is imperative therefore to utilize a blend of active and reflective listening skills. Here are five methods you can use to defuse conflicts and enhance effective communication.
1. Condemn the issue or behavior, not the person. By dealing with the issue or the behavior, you evade attacking the other person. If you are "arguing" with your teen about a curfew, stick to the issue of the curfew or to his actions of breaching curfew. Don't scour up all of his past blunders or chastise him a "crazy kid who can't do anything right." That is attacking the person. It will harm his self-esteem and will only create barriers. Listen to what he has to share and keep him on track if he wanders from the issue. Persist with active listening even if he other person does not. Your liberality with active listening will help soothe a potentially damaging situation.
2. Understand that each person has worth. It is almost impractical to observe active or reflective listening if you dismiss the speaker as inferior or insignificant. You don't have to concur with him, but it is decisive that you defer to his right to a different opinion and recognize his sense of value. Find something that the two of you have in common. Try to appreciate what the other person is saying and why he feels a certain way.
3. Sidestep absolutes - right/wrong, bad/good.
Our articles continue...
|
Local auto industry supports Big 3 bailoutDallas-area automotive industry representatives and North Texas city leaders gathered at a Carrollton auto dealership Tuesday to express support for the proposed $25 billion congressional bailout of the auto industry. Moroch expands ties with McDonald'sDallas-based integrated marketing agency Moroch strengthened its relationship with fast food giant McDonald's in 2008, being named the agency of record for six additional co-ops. Western Insurance Bldg. soldThe Western Insurance Building on Bridge Street in Fort Worth has been sold to New York investment firm Navika Capital Group. CBS 11 prepares analog shut-off testsA government-mandated transition from analog to digital television has CBS 11, or KTVT/KTXA Television, preparing for the change. Delta to cut capacity and jobsDelta Air Lines Inc., which provides passenger service at Dallas/Fort Worth International Airport, will trim its capacity by up to 8 percent in 2009 and suggested more jobs cuts may be on the way due to the global economic slowdown and softening traffic. (DAL) Ford CEO will work for $1Ford Motor Co. is telling Congress it expects to at least break even in two years under a business plan that seeks, if necessary, $9 billion in bridge financing from the federal government. (F) Dallas cracks down on uninsured driversDrivers stopped for a traffic violation will be towed beginning Jan. 1, 2008, if they fail to show police officers proof of insurance, the City of Dallas said this week. Atmos appoints VP of corp. developmentNatural gas distributor Atmos Energy Corp. has appointed Charles Davis Jr. to the position of vice president of corporate development, to help the company focus on internal and external growth. (ATO) Southwest?s traffic down in Nov.Southwest Airlines Co. said Tuesday its November traffic, or revenue passenger miles -- a measure of each paying passenger flying a mile -- dropped from 5.7 billion to 5.3 billion in November. (LUV) Blockbuster to sell concert ticketsMovie and game entertainment company Blockbuster Inc. is branching out and aligning itself with Live Nation, one of the largest marketers and providers of live concerts. (BBI)
Statements like "you always" or "you never" are absolutes that hinder communication. An active listener will sense these right away and counter with a statement such as, "I hear you saying I always do such and so, but actually I..." The same is true of statements that indicate right/wrong or bad/good. This is not to say there aren't circumstances that are right or wrong, bad or good, but in a dispute most right/wrong or bad/ good situations are merely exaggerations and the truth is somewhere in between. All-encompassing simplifications polarize a conflict. The focus then is not on cracking the difficulty at hand, but instead the focus is on each party effectively defining her personal position. 4. Convey "I feel" messages instead of "you" messages. For illustration, when you say, "You don't know what you're talking about," you are sending a "you" message. An "I" message would be, "I don't understand what you're discussing." The "you" message lays culpability on the speaker. The "I" message clarifies your apprehension. The same is true with your teen. An "I" message would be, "I worry about you when you aren't home by your curfew," or "When you come beyond your curfew, I feel like you are intentionally flouting me." The "I" message tells the other person how you feel about a position. The "I" message is concerned with the issue. The "you" message harass the person. 5. Activate your brain and defer your emotions. This is perhaps the most trying of the five techniques since verbal discord by nature is emotional. The eventual goal is to transform the verbal conflict into a dialogue. Verbal rows are counterproductive in conducting business and certainly don't cultivate a harmonious home life. Instead of letting your emotions take over, ask yourself, "How can I help solve this problem? What resolution is paramount for both of us? What can we modify? You need to rein in your emotions for the sake of the issue. Listen energetically and nonjudgmentally. Article Directory: http://www.articlecube.com Joseph Plazo is a renowned success coach. He conducts dating workshops to help men attract women... 24/7!
Here are some more mediation articles...
Do You Argue With Yourself?
By Darlene Braden
Do you find that periodically during the day you have debates with yourself? Are you constantly discussing matters with yourself in order to make appropriate decisions? Doesn’t it seem that if you Read more...
|
Can Conflict Nurture Relationships?
By Sue Plumtree
My parents’ experience of war and their enforced dependence on other people’s goodwill caused them to instil into me the importance of getting people to like me. My very survival might depend on it, Read more...
|
The Divorce Process Naked And Exposed
By Brian Smith
Specific TROs(1) Intentionally communicating by telephone or in writing with the other party by use of vulgar, profane, obscene, or indecent language or in a course or offensive manner, with Read more...
|
Sibling Rivalry: How To Deal With It.
By David Rolin-5744
Parents get tired of the bickering, teasing, competing, and ongoing provocation between their children that's always going on. They can't understand why their children won't stay off each other's Read more...
|
| christ mediator our news: |
How to Protect Your Customer Data and Your Reputation
When it comes to safeguarding customer data, the stakes are higher than ever in today's wired world. A single security breach can create a legal and regulatory nightmare. How vulnerable is your organization to hackers and disgruntled employees? What can you do to protect your company?<br><br>Sponsored by Cisco, this 30-minute BizWise TV broadcast for small and mid-sized businesses outlines the legal, ethical, and business obligations you face. A panel of security experts will show you how to assess your vulnerabilities, implement an effective security plan, handle an employee suspected of committing a security breach, and execute "damage control" through effective PR if a breach does occur.<br><br><br><br>BizWise TV features TV Style Broadcasts on topics relevant to SMBs. Tune in for a new topic on the third Thursday of every month or watch the previous broadcasts on demand at your convenience.
Intrusion Prevention Case Study: Mainova AG - Energy
This case study examines Frankfurt, Germany energy supplier Mainova AG's reliance on McAfee for its network security.
Corporate Incident Response: Why You Can't Afford to Ignore It
This Foundstone Professional Services paper explains the need for an effective corporate incident response plan and highlights common problems associated with inadequate incident response. It also discusses the steps you need to take when creating a corporate incident response plan and serves as a general guide to the phases that should be included in a comprehensive plan.
Making Your Business Disaster Ready with Virtual Infrastructure
Download this white paper to learn how a virtual infrastructure built on VMware server software can help make your disaster recovery strategy more effective and affordable. The paper emphasizes the need for business continuity and disaster recovery (DR) planning in today's enterprises and explains how a virtual infrastructure enables you to:<ul><li>Extend disaster coverage to more applications</li><li>Reduce recovery time</li><li>Make DR processes more reliable</li></ul>
Master Time Management With a Final 7 Time Management Tips
Time management is a hot topic these days. With more pressure on most people to do more with less, people are constantly turning to gurus in this area to try and improve their time management skills. This paper seven more tips to help people in their quest to master their time usage.
Action Plan in Time Management
Action plans are lists of responsibilities that instruct a person "To carry out to achieve an objective." The list centers on the goals immediately needing achievement on demand. The list or action plan enables one to center his attention on the specific obligations required of him. The marketplace has several software programs that help those people that have busy schedules and time management is a struggle.
Business Continuity Preparedness Handbook
AT&T's Business Continuity Preparedness Handbook provides a broad range of information to support your business continuity planning efforts.<br><br>The 16-page handbook examines business continuity in the context of two potential catastrophic events a pandemic influenza and a hurricane strike and highlights why taking a proactive approach to business continuity planning is essential for all disaster scenarios.<br><br>Topics include:<ul><li>AT&T's own business continuity preparedness efforts</li><li>Planning assumptions for pandemic influenza and the 2006 hurricane forecast</li><li>Best practices recommendations</li><li>AT&T solutions that support business continuity strategies</li><li>AT&T customer support during business continuity "events"</li></ul>
The Inexpensive Instant Message: Creating an E-Mail Newsletter
How does one share accurate, timely information with employees, customers and the community - and do it faster, better and less expensively than using the normal media outlets? The person should turn to e-mail. Faced with a barrage of negative media coverage as a result of innovative steps that provided a few surprises during the 2000-01 upheaval in energy markets, Chelan County PUD (Wenatchee, Wash.) came to this realization: The media were not going to tell their side of the story for them; they had to do it ourselves.
Using Crises as Publicity Opportunities
There are two kinds of Crisis Management: Internal (for when something happens within a company or externally that affects the company directly) and External (for when something happens in the world that indirectly affects the company). The authors' recommend that every company have a written plan on how to handle a range of both internal and external crises. This paper deals with external crisis management, and how one can, with advanced planning, gain positive publicity for the company when an external event occurs.
Telling Everyone You're Ok - A Key Element in Crisis Communications
Have a person ever noticed that one of the first side effects of most disaster situations is that the phone lines in the area immediately go down? The author believes that the first thing people think about in disasters is how it affects the people they know, or maybe just know of. That's why the phone lines go down - calls to check.
Impact of Past Crises on Current Crisis Communication
Previous research based on Situational Crisis Communication Theory (SCCT) suggests that an organization's past crises history affects the reputational threat posed by a current crisis when that crisis results from intentional acts by the organization. The study reported on in this paper provides a wider test of crisis history to better assess its role in crisis communication. Results from the present investigation showed that a history of similar crises intensified the reputational threat of a current crisis even when the crisis arose from the victimization of the organization or from an accident, rather than from the organization's intentional acts.
Sample Source: Crisis Management Plans - Part II
This paper includes specific action steps to take in the event of a crisis. Schools should create detailed procedures for each type of crisis that may threaten the school environment. Each process will vary, according to the type and severity of the emergency. The paper also describes the process in which the school recovers and restores its community.
Sample Source: Crisis Management Plans - Part I
Every morning, millions of students pour into school buildings all across the country. Families depend on schools to ensure that the environment in which their children learn and play is as healthy and safe as possible. Emergencies can take many forms, including severe weather and natural disasters, medical incidents, terrorism, and other threats of violence. Although many of these incidents are rare, it is vitally important for schools to be adequately prepared in the case of an actual crisis.
Media Communication Takes on New Dimensions With RMP
It is puzzling why many companies are doing little to prepare the local press for the information that will soon become public. This may stem from the industry's long-standing mistrust of the media. The good news about the U.S. Environmental Protection Agency's (EPA) Risk Management Program (RMP) rule is that it could serve as the catalyst for improved relations between the chemical industry and the news media. The bad news is that both are going to have to learn a new set of rules. Before the RMP rule, a chemical company's communications with the local media took place on two levels - routine and crisis.
Crisis Management and Disaster Recovery: The New Reality - Response to 21st Century Threats
The unfortunate truth is that many companies have failed to recognize that physical events or nagging perceptions can be their undoing. As keepers of corporate reputation, people need to step up to one of their most important responsibilities: developing the capabilities for responding to threatening situations. In the process, if the planning is founded on ethical core values and implemented properly, it can help avert loss of public confidence. Today, up to 25 percent of every chief communicator's time requires attention to readiness planning. That planning had taken on new dimensions that will be discussed in this paper.
|
