in many situations.

Methods for Resolving Conflict

Here are a few ways to approach resolving conflict.

1. Ignoring it

In some situations, the issue may not be important and it may be best to ignore it. Often, though, this method doesn't work. The doesn't go away, it festers.

2. Smoothing it over

This method is appropriate when the issues are more important to each person involved. This will preserve harmony and goodwill.

3. Forcing

A leader uses power to resolve differences. This method is best used when an emergency requires a quick decision. This method can cause some resentment. Use it with care.

Compromising

Each person makes a concession to arrive at a solution to get to results. Since each person will lose something if the situation continues, they may have less support for the solution. This takes listening and working together.

Collaboration

This is a good way to resolve conflict. Each side recognizes the other's needs as legitimate and important. They acknowledge their ability and expertise with respect and mutual understanding. Each person works together to arrive at an agreement. This will resolve the conflict.

Rules of Collaboration

* Mutual respect
* Discuss mutual purpose
* Create safety in the conversation
* Identify areas of agreement
* Identify areas of disagreement
* Search for solutions
* Reach consensus
* Keep an open mind


Brainstorm Solutions

Discuss possible solutions and brainstorm methods of agreement to maximize the end result. After the ideas are exhausted, each person should discuss both positive and negative aspects. Eventually, the list is narrowed to the idea that best resolves the problem.


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