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Nature And Scope Of Business Coaching
By Kris Koonar
Any established business can utilize business coaching as a resource to achieve a higher level of performance, learning, and satisfaction. After understanding the goals and work processes of a business, professional business coaches can organize a business coaching schedule and means of contact (e.g., in person, by phone, or via e-mail) that best serves the client. The nature of relationship between the coach and the client is a partnership, wherein the two come together to choose the focus, format, and desired outcomes of their work. Coaching does not aim at providing psychological relief or treat cognitive or emotional challenges. It aims to help the clients improve their learning and performance, and enhance their quality of life. Business coaching primarily focuses on the present and future with the only exception being that sometimes information from the client's past is used for clarifying where the client is today. Although the coach is encouraged to offer advice, opinions, and suggestions, the final decision of accepting or declining what is offered rests with the client who has the ultimate responsibility for action.

Coaches may or may not have specific knowledge of a given subject area or industry. Those who do have knowledge in other areas can use it to illuminate the coaching process but do not use this particular knowledge to identify, direct, or design solutions for the client. The relationship between the coach and the client is not based on the client's position or performance but is characterized by a growing and mutual

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appreciation and respect for each other as individuals. Information provided to the coach is used to promote the client's awareness and choice of action and not for evaluating performance or producing reports for outsiders. Coaching can be used to address a wide variety of subjects ranging from personal to professional as determined by the coach and the client. It empowers the client with a greater capacity to produce results and have a greater confidence in their ability to do so.

The business coaching process starts with the assessment of the business' current potential and challenges, defining the scope of the relationship, identifying priorities for action, and establishing specific desired outcomes. Apart from creating awareness about business processes, business coaching also provides a yardstick for creating coaching goals and actionable strategies, and offers a method for evaluating progress. In follow-up coaching sessions the coach supplies supplementary resources in the form of relevant articles, checklists, assessments, or models to support management policies and actions. The duration of business coaching depends on business needs and preferences.

Business coaching derives its concepts, models, and principles from varied sources such as behavioral sciences, management literature, spiritual traditions or other fields of the arts and humanities. These are then used for fostering shifts in perspective, promoting fresh insights, and providing an effective framework for managing opportunities and challenges. Coaching can also be based on an appreciative approach that focuses on what is right with the current business, what is working, what is wanted, and what is needed to get there. Through this approach, a coach can develop constructive communication skills and methods that the individual or team can utilize for enhancing personal communication. This approach is simple and offers a huge potential to harness creative thinking and goal-oriented action.

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Online University Design
An online university is a web site that provides a complete "one-stop shop" for all your employees' training needs. By logging into an online university, your employees obtain information about newly released training programs, guidance on the programs that are appropriate for them, registration services for both online and classroom courses, and immediate access to their training records. Online universities are not the exclusive province of large corporations. Small and midsize firms that do not have their own private networks can provide online university services to their employees using an ASP (Application Solution Provider) model. Many of the key features of online universities are now offered by a national and international suppliers on an outsourced basis.
How to Teach Adult Learners
Many aspects of teaching adults are fundamentally different than those employed in teaching children. Andragogy is a word popularized at the end of the twentieth century to describe the difference. This article by D. Verne Morland, managing partner of ROI Learning Services, highlights the important principles in teaching adults and suggests how they can be applied to business training.
How to Write Instructional Articles
Instructional articles are very different from articles in reference manuals, product brochures, or even professional literature. This article by Herbert L. Bivens, chief learning officer of ROI Learning Services, defines instructional articles and describes how to write them.
Put Earn in Your Learning
Many companies view training as a component of their employee benefits package - an expense to be controlled, not an investment to be maximized. This attitude is dangerously outdated. Survival in today's global economy requires continuous, cost-effective, world-class training. This article by D. Verne Morland, managing partner of ROI Learning Services, explains how to identify the "earn" in learning and measure the results as you would with any other business investment.
Online and Blended Course Development
Online courses are self-contained, independent-study programs delivered via the worldwide web. They may be relatively simple and short, delivering a little knowledge when and where it is needed. Or they may be sophisticated, multimedia learning experiences that engage students for many hours over several sittings. Online courses are primarily useful for conveying new information; they are less effective in conveying and rehearsing new skills and in motivating students to apply their new knowledge. Blended courses use a combination or blend of instructional methods and delivery technologies to convey information, skills, and motivation to students. Blended courses offer almost all of the same instructional methods and benefits as classroom courses, but with the distinct benefit of being delivered virtually. ROI Learning Services has the expertise to identify which type of course is best for your company's learning needs and we can deliver high quality programs that will have a measurable impact on your business results.
Designing Online Courses for Adult Learners
At most schools of education aspiring teachers are taught the elements of pedagogy – the art and science of teaching children. Many aspects of teaching adults are fundamentally different than those employed in teaching children and for this reason a new word gained currency in the late 20th century – andragogy. This article highlights the important principles in teaching adults and suggests teaching strategies to support these principles in online courses for higher education and corporate learning programs.
ROI Learning Scorecard [tm]
The ROI Learning Scorecard [tm] is based on the Balanced Scorecard concept created in 1992 by Dr. Robert S. Kaplan and Dr. David P. Norton. Having a balanced scorecard requires you to plan, manage, and measure your organization from four perspectives: 1) The Learning and Growth Perspective, 2) The Business Process Perspective, 3) The Customer Perspective, and 4) The Financial Perspective. This philosophy is consistent with ROI Learning's holistic approach to training and organization development. By using our ROI Learning Scorecard your company will focus on and invest in the right programs to build and nurture a continuous learning organization.
Education Consulting
Survival in today's global economy requires world-class performance. World-class performance requires continuous, cost-effective, world-class learning. The consulting and course development services provided by ROI Learning enable businesses in all industries to achieve world-class learning results while maximize the return on their learning investments.
How to Save Money on Training
Significant cost savings can be achieved by using technology to deliver training outside the traditional classroom. This article illustrates the component costs of a hypothetical two-day classroom course delivered to 20 students ten times a year and explains the significant reduction in training costs that can be achieved by using a "blended" delivery approach.
How to Use Training to Improve Your Business Results
Training your employees is an investment in your business and like any smart investment it should have a good rate of return. Although training is not the solution to every problem, where it fits it can improve your sales and sales productivity; it can lower your costs and improve your gross margin; and it can bring expenses into line and increase your profitability. This article explains that by investing in the right programs managers will clearly see the business results and will, at the same time, be creating a highly competitive, continuous learning organization.
List of Services
ROI Learning is a full-service consulting and development firm for technology-enhanced training. We have the experience to help you accomplish all of your training objectives. We can help you: analyze your training needs, start a training program, reduce your training costs, increase your training effectiveness, reach new audiences cost-effectively, develop and deliver online training programs, and measure the impact of training on your business. We can also take a more holistic approach and help you with your education strategy, tactics, programs, and success measures.