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Why You Should Be A Coach, Not Just A Manager
By Anna Johnson
As an outstanding manager, you won't just "manage" people; you'll also assist the members of your team develop to their true potential.
This means helping team members utilize their talents, develop new skills and knowledge, overcome fresh challenges, become more and more productive, become happier, and in all respects grow as employees and people.
To fulfill these responsibilities you'll need to develop coaching -- as well as -- managing skills.
The essence of being a coach is to help someone reach beyond his or her own perceived limitations and achieve his or her full potential. (I'll now interchange the male and female pronouns for the purpose of readability.)
Unlike other aspects of managing, when you coach someone, you are focused on her as a person, not on the task or tasks you want her to complete.
You have many "tools" to accomplish this. You can give advice and direction -- on the individual's career, on how to complete certain tasks, on how to work within the political framework of the organization, and so on. For the most part, however, coaching involves prompting the person -- asking questions -- to help the "coachee" discover her own answers.
You may coach via your regular, day-to-day, interactions with your staff as well as during your more formal meetings (including the performance appraisal).
Ideally, however, you will schedule some specific coaching sessions with each team member. These aren't for giving feedback or for appraising her performance; they're for coaching. During these meetings -- which may last for 30 to 60 minutes -- you'll ask some questions and let your employee do most of the talking. Your aim is to find out if she has any specific goals or challenges, and help her find a way to overcome them.
You might kick off a coaching session by explaining how coaching works. Then you might ask the employee what she would like to be coached
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Advertiser cuts 51 more positionsThe Honolulu Advertiser is cutting 51 positions from its staff in the fourth round of buyouts or layoffs at the newspaper in 16 months. (GCI)
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</div>Judge blasts Mesa-Aloha branding dealMesa Air Group’s effort to acquire the Aloha Airlines name is on hold until Feb. 19.
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</div>Hawaii?s SBA director will retireAndy Poepoe, director of Hawaii’s U.S. Small Business Administration office, will retire at the end of December after 17 years in the position.
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</div>Three Hawaii business leaders named to Hall of FameThree business leaders have been named as laureates in the Junior Achievement Hawaii Business Hall of Fame for 2009.
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</div>Court disbars Honolulu attorneyA Honolulu attorney has been disbarred by the Hawaii Supreme Court for multiple violations.
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</div>Ed Case asks: Governor or Congress?Ed Case, a former Hawaii congressman and legislator, is asking supporters to tell him whether he should run for governor or the U.S. Congress in 2010.
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</div>Report: U.S. jobless ranks riseThe U.S. economy shed 250,000 jobs from October to November, according to a new jobs report.
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</div>Carlyle to cut 10% of staff<a href="http://washington.bizjournals.com/washington/related_content.html?topic=The%20Carlyle%20Group">The Carlyle Group</a> will cut 10 percent of its work force, or 100 jobs, according to media reports Wednesday.
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</div>Hawaii stocks up despite poor economic reportsHawaii stocks were mostly up on Wednesday as Wall Street closed the day up despite the federal Beige Book report that regional economies are struggling. (AXB) (CPF) (MLP) (BOH) (HE)
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</div>Hawaii improves in health rankingsHawaii has improved its health since a year ago.
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about. She might have a problem working with someone else, or she might want to know how she can get promoted faster, or she might want to change roles. (If that's the case, relax. Remember, you want the best people working for you, not people who want to be somewhere else!). Your next question may be to ask her what outcomes she wants. After she answers -- and remember to give her as much time as she needs to do so -- your next question might be about the difficulties or challenges she perceives in pursuing those outcomes. You might then ask, "How can you overcome those difficulties?" in order to prompt her to work out her own solutions. Of course, she might be looking for answers from you at this point... and although there is a place for giving her advice... ideally she will come up with her own ideas. Finally, you might ask your employee to give you her "game plan" for overcoming the problem or achieving the goal, ensuring that she has covered off all possible roadblocks to her success. You can also coach people on a more informal basis. In fact, all "feedback opportunities" are coaching opportunities. For example, if someone hasn't performed a task very well, he will learn where he went wrong and how to work better next time if you coach him through the problem rather than simply tell him what he did badly. Instead of saying "You should have done this..." "You should have done that..." you might ask him lots of "what" and "how" questions like, "what went wrong" and "how would you do this next time?" There are also situations where you may wish to engage a professional coach -- from within or outside your company (as the case may be) -- to work with members of your team. For instance, if they want to make dramatic and difficult changes in their working lives... or you think they need an outside perspective... or you want them to have coaching on a more regular basis than what you can provide... There are no special qualifications required to be a coach, so it's critical for you to select one carefully. In particular, look for someone who specializes in coaching executives and who has been through a rigorous and highly regarded training program. Incorporate coaching into your role as a manager and you're almost certain to develop a closer relationship with your staff that leads to greater productivity, better results and higher morale. Article Source: http://www.articleblender.com Anna Johnson is the author of the How To Manage People System, including her book, How To Manage People (Even If You're A Control Freak!). Get Anna's FREE 12-page report How To Be An Outstanding Manager - The 8 Vital Keys To Managing People Effectively
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UAW agrees to contract concessions
The United Auto Workers will allow the Detroit Three to delay payments into a health-care trust and suspend a jobs bank for laid-off workers as ways to bolster the automakers’ pleas for a $34 billion bailout, according to media reports.
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St. Charles County incubators gain new tenants
Firefighter and paramedic Donna Weiss and her business partner, Toni Milan, plan to operate the first business in St. Charles County that offers EMT certification.
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Huttig delisted from NYSE
Huttig Building Products Inc. no longer complies with the New York Stock Exchanges listing requirements, according to a regulatory filing.
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Three indicted in investment scam
Three St. Louis-area men were indicted for a scheme to solicit investors for a waste disposal business, U.S. Attorney Catherine Hanaway said Wednesday.
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Region?s business conditions continue to ?weaken?
Business conditions in the region “have continued to weaken,” according to the St. Louis Federal Reserve’s Beige Book report released Wednesday.
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Report: St. Louis home prices fall 3%
The average home price in St. Louis fell to $140,000 in the third quarter, down 3 percent from $144,300 in the same quarter last year, a new study shows. (IHS) (NCC)
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Shareholders sue KV Pharmaceutical
Shareholders filed a lawsuit against KV Pharmaceutical Co., alleging that KV misled them about the company’s compliance with federal regulations concerning the manufacture and marketing of generic drug products as well as the company’s current and future financial prospects. (KV)
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Bally again files for bankruptcy
Bally Total Fitness Corp. filed for Chapter 11 bankruptcy protection for the second time in as many years, the fitness club chain said Wednesday.
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Anthem, employees give $1.5M to nonprofits
Anthem Blue Cross and Blue Shield in Missouri said Wednesday its associates have pledged close to $1 million to support more than 900 nonprofits in 2009 as part of the company’s annual giving campaign. (WLP)
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Andria?s to open restaurant in Chesterfield
Andria’s Steak House, the Metro East restaurant and originator of Andria’s Steak Sauce, plans to open a new restaurant in Chesterfield, Mo., this month.
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